EU antitrust regulators are following up on Slack’s complaint by asking Microsoft’s rivals whether the Teams app, integrated with the Office product, gives it more leverage, signaling it can open an investigation.
And in a questionnaire sent to competitors and I saw it an agency Reuters, The European Commission is focusing on 2016-2021. The software giant introduced the Thames platform in early 2017 to compete with Slack and others in the fast-growing workplace collaboration market.
Slack, which was bought by business software maker Salesforce in July, filed its complaint against Thames with the Commission last year.
Microsoft, which has received 2.2 billion euros ($2.6 billion) in EU fines in cases related to so-called restrictive practices and others in the past decade, declined to comment.
Slack alleged that linking or bundling Teams with Office was illegal. The European Union’s competition agency urged a separation of the two.
She said Microsoft preinstalls Chat in the workplace. It was difficult to uninstall. The US company declined to provide information that would allow competing products to work with Times and Office.
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Microsoft Teams Hurts Competitors
This prompted the committee to question whether the combined products give companies access to data that might increase their market power in both markets. At the same time, it makes it more difficult to compete with competitors, especially those who only have a product.
It also asked about barriers to entry or expansion of the workplace application market, switching costs for customers and the importance of protecting user data.
Competitors were asked for a list of customers who switched to Teams or Office aggregator. and the percentage of revenue they lost as a result. In addition to the impact of integrated products in their investment in innovation, quality and price of their products.
The survey asked if the coronavirus has boosted demand for workplace apps and how that demand is evolving after the pandemic. Other companies that offer workplace apps include Zoom, Google, Facebook, and Cisco.
Also Read: Microsoft Teams Gets Improvements for Remote Work