Face Apple employees who have raised concerns that misleading data is being used to support new health products have hostile attitudes.
In addition, the lack of structure within the health group, along with other organizational problems, slows and frustrates the company’s ambitions to drive health care.
Some concerns have focused on clinics the company has set up to provide healthcare to employees and developing ways to integrate data collected from its devices into care.
One of the doctors involved in the project, Will Poe, said in a resignation letter to CEO Tim Cook that he was concerned that team members were providing misinformation to COO Jeff Williams, who oversees the company’s health efforts.
Poe was concerned that team members told Williams that the clinics provided high-quality care, even though the quality of care was not measured in a standardized way.
Other employees raised similar concerns. But the company did not take any action. A former employee said: The company does not want to help. She is happy with the status quo.
The company claims that parts of the report are based on outdated information. The company is still in the early stages of our work in health technology, said Fred Sainz, senior director of corporate communications.
The Wall Street Journal’s June report also identified problems with inpatient health clinics. He said staff were concerned about the way the data was collected and presented.
The new report said the company’s hardware team focused on creating apps and products for consumers, not pharmaceuticals. It has also complicated the work of the health team to build a more robust inpatient primary care program.
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Apple has ambitions to create a lasting legacy in healthcare
The company began thinking of clinics and their business as a way to drive sales of the Apple Watch, rather than seeing it as its own project.
Current and former employees explained that there is no clear strategy for the health team and that the internal culture does not allow for feedback.
Reports by a female physician working with the clinic team were removed after talking about the clinic’s care and lobbying Somple Desai, Apple’s vice president of health and project lead, at a meeting.
A senior engineering program manager was fired shortly after he said in a meeting that some people in the organization prefer telling good stories over accurately representing data.
“All allegations of retaliatory behavior are thoroughly investigated and addressed with appropriate corrective action,” Sainz said in a statement. All health leaders encourage employees to always do the right thing, speak up, and ask questions.
Moreover, these discoveries come at a time when the general culture of the company is beginning to shift. More employees are talking about the workplace and pushing CEOs to take their concerns seriously.
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